Blog
What We’ve Been Building Behind the Scenes
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support, Managed Services
You know how sometimes things sneak up on you? Well, while I was aware of and involved in all the work we are doing at CTaccess to grow and serve better, it wasn’t until I stepped back that I realized how many new things are happening! It feels good to see progress. We are doing…
Read More 7.5 Things That Will Protect You Before, During and After a Cyber Event
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
The call came early one morning. The report was that none of the files on the network server were accessible. The SOC also reported detecting anomalous behavior in the middle of the night and isolating resources on the network to stop what appeared to be a hacker trying to gain more access. After investigation, it…
Read More All-Inclusive is Great for IT: How Fully Managed IT Reduces Risk, Complexity & Surprises
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
Last month, my wife, Vicki, and I began looking for a getaway for just the two of us. We had a short amount of time to get away and a specific timeframe. We are also often busy into the evening, so our time to look and plan is usually at 9:00 at night. Because we…
Read More The Invisible Work Exhausting Your Organization
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
We set goals at CTaccess for the company and for every team member, every quarter. We started this years ago when we read “The Rockefeller Habits,” and it was reinforced by the book “Traction.” Implementing goal setting was a rough start, but gradually we got a rhythm down where we just do it each quarter.…
Read More The AI Conversation: Productivity, Agents and the Work Ahead
By Scott Hirschfeld | | AI, Best Practices, Blog Post, IT Support
This past week brought two separate and engaging conversations with friends who both happen to be seasoned technical professionals. We’d gotten together simply to catch up over a meal and talk about life and faith, but true to form for anyone in the tech world, the topic of AI came up. What struck me most…
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