Blog
The Invisible Work Exhausting Your Organization
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
We set goals at CTaccess for the company and for every team member, every quarter. We started this years ago when we read “The Rockefeller Habits,” and it was reinforced by the book “Traction.” Implementing goal setting was a rough start, but gradually we got a rhythm down where we just do it each quarter.…
Read More The AI Conversation: Productivity, Agents and the Work Ahead
By Scott Hirschfeld | | AI, Best Practices, Blog Post, IT Support
This past week brought two separate and engaging conversations with friends who both happen to be seasoned technical professionals. We’d gotten together simply to catch up over a meal and talk about life and faith, but true to form for anyone in the tech world, the topic of AI came up. What struck me most…
Read More Beyond the Finish Line: Why Cybersecurity is a Continuous Journey
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
I enjoy reading about people whose convictions impacted the world. Some of you may remember the story of Eric Liddell from the movie Chariots of Fire. He famously refused to run in the Olympic heats for his event, the 100M dash, since they were scheduled on Sunday, which he observed as a day of rest.…
Read More 13 Core Qualities Every Tech Leader Should Cultivate
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support, Leadership
Building a strong IT department is one of the most critical and often underestimated challenges for growing organizations. Over the years, I’ve seen it all: the condescending IT guru, the security-obsessed IT fanatic, the “if it ain’t broke, don’t fix it” IT traditionalist, the no-time-to-plan IT firefighter, and even the well-meaning but ineffective IT enthusiast.…
Read More Where Are Your Technology Blind Spots?
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
Blind spots are dangerous, and it is when we don’t realize we have blind spots that they are the most dangerous. When we talk about a blind spot in a vehicle, we usually recognize it. When changing lanes, we are extra careful to check our blind spot to ensure there are no cars in the…
Read More