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Group of people around a laptop working on cybersecurity plans

Beyond the Finish Line: Why Cybersecurity is a Continuous Journey

I enjoy reading about people whose convictions impacted the world. Some of you may remember the story of Eric Liddell from the movie Chariots of Fire. He famously refused to run in the Olympic heats for his event, the 100M dash, since they were scheduled on Sunday, which he observed as a day of rest.…
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Smiling man who works in the IT Department

13 Core Qualities Every Tech Leader Should Cultivate

Building a strong IT department is one of the most critical and often underestimated challenges for growing organizations. Over the years, I’ve seen it all: the condescending IT guru, the security-obsessed IT fanatic, the “if it ain’t broke, don’t fix it” IT traditionalist, the no-time-to-plan IT firefighter, and even the well-meaning but ineffective IT enthusiast.…
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business process automation

Where Are Your Technology Blind Spots?

Blind spots are dangerous, and it is when we don’t realize we have blind spots that they are the most dangerous. When we talk about a blind spot in a vehicle, we usually recognize it. When changing lanes, we are extra careful to check our blind spot to ensure there are no cars in the…
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IT Service desk - man operating a laptop

How to Build a World-Class IT Service Desk

You are working on a deadline. The presentation date is tomorrow, and the schedule is tight, your plate is full, and you are working feverishly to get things ready. Of course, your computer decides to glitch and suddenly you need help. There are countless scenarios in our companies every day just like this where team…
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Woman and man looking at servers in as unsung IT heroes

The Unsung IT Hero Working Behind the Scenes

We have all been part of an event, production, or other endeavor with people working behind the scenes. This group of unrecognized people, though not the focus, is critical to making things work. With theater, music venues, and church services, the sound/video/lighting crew is essential to things running smoothly but not the event’s focus. With…
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