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The Trust Factor: 8 Ways to Show You Are Trustworthy
By Scott Hirschfeld | | Best Practices, Blog Post, Leadership
Have you ever been in a new relationship and felt caught in a trust vacuum? Maybe it’s a new customer or prospect, or perhaps just someone you are trying to form a friendship with. You think, “I wish they would just trust me; I have their best interest at heart.” I have worked with the…
Read More Where Are Your Technology Blind Spots?
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
Blind spots are dangerous, and it is when we don’t realize we have blind spots that they are the most dangerous. When we talk about a blind spot in a vehicle, we usually recognize it. When changing lanes, we are extra careful to check our blind spot to ensure there are no cars in the…
Read More Gratitude is a Superpower
By Scott Hirschfeld | | Best Practices, Blog Post
I recently saw a short video clip by Steve Harvey on gratitude. He told the story of his mother’s funeral in a compelling way. He said his mother’s death, he thought at the time, was the worst event of his life. He was sitting at the funeral service depressed. The minister began to talk about…
Read More How to Build a World-Class IT Service Desk
By Scott Hirschfeld | | Best Practices, Blog Post, IT Support
You are working on a deadline. The presentation date is tomorrow, and the schedule is tight, your plate is full, and you are working feverishly to get things ready. Of course, your computer decides to glitch and suddenly you need help. There are countless scenarios in our companies every day just like this where team…
Read More Encouraging Others to Aim High and Achieve More
By Scott Hirschfeld | | Best Practices, Blog Post, Leadership
I recently heard an excerpt from a very old presentation by Viktor Frankl. Frankl is the well-known Austrian psychiatrist who was put in concentration camps by the Nazis. He famously said, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of…
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