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Gratitude is a Superpower

I recently saw a short video clip by Steve Harvey on gratitude. He told the story of his mother’s funeral in a compelling way. He said his mother’s death, he thought at the time, was the worst event of his life. He was sitting at the funeral service depressed. The minister began to talk about…
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IT Service desk - man operating a laptop

How to Build a World-Class IT Service Desk

You are working on a deadline. The presentation date is tomorrow, and the schedule is tight, your plate is full, and you are working feverishly to get things ready. Of course, your computer decides to glitch and suddenly you need help. There are countless scenarios in our companies every day just like this where team…
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Encouraging Others - Team of people working at a desk and computer

Encouraging Others to Aim High and Achieve More

I recently heard an excerpt from a very old presentation by Viktor Frankl. Frankl is the well-known Austrian psychiatrist who was put in concentration camps by the Nazis. He famously said, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of…
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7 Critical Points of IT Wisdom for Business Leaders

SOME THINGS make sense when you are in the middle of them, but without a point of reference, they make no sense at all. If you are a woodworker, you understand the incredible power of glue done right. When properly clamped, dowelled, and glued, boards become a tabletop. If you haven’t experienced steak made with…
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Thinking Outside the Box: Fostering a Culture of Innovation

I recently met with a service company due to some outdoor plumbing problems that impacted the indoor plumbing, which is never good! This was the third company to be involved in my short quest to solve this problem, and the most innovative. This company uses cool new technology to “reline” your pipes. If they are…
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