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IT Service desk - man operating a laptop

How to Build a World-Class IT Service Desk

You are working on a deadline. The presentation date is tomorrow, and the schedule is tight, your plate is full, and you are working feverishly to get things ready. Of course, your computer decides to glitch and suddenly you need help. There are countless scenarios in our companies every day just like this where team…
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Encouraging Others - Team of people working at a desk and computer

Encouraging Others to Aim High and Achieve More

I recently heard an excerpt from a very old presentation by Viktor Frankl. Frankl is the well-known Austrian psychiatrist who was put in concentration camps by the Nazis. He famously said, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of…
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Business meeting with people all around the table in a glass surrounded conference room

7 Critical Points of IT Wisdom for Business Leaders

SOME THINGS make sense when you are in the middle of them, but without a point of reference, they make no sense at all. If you are a woodworker, you understand the incredible power of glue done right. When properly clamped, dowelled, and glued, boards become a tabletop. If you haven’t experienced steak made with…
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Business meeting in a conference room

Thinking Outside the Box: Fostering a Culture of Innovation

I recently met with a service company due to some outdoor plumbing problems that impacted the indoor plumbing, which is never good! This was the third company to be involved in my short quest to solve this problem, and the most innovative. This company uses cool new technology to “reline” your pipes. If they are…
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hand reaching to screen

Scaling Your Business with Automation by Citizen Developers

I had the opportunity recently to get away to the annual Laserfiche Empower Conference in Dallas. It was great to enjoy a few days away from everyday work life and focus on learning and new technologies. In the keynote address, Karl Chan, CEO of Laserfiche, talked about innovation. Sometimes we view innovation as a lofty…
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