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I’ve been challenged lately with the idea that we may need to make changes to some powerful systems and processes we have used for a long time. It is interesting that in business, we build systems and processes to create consistency and dependability.  They become the backbone of how we operate and help to foster…

Building a strong IT department is one of the most critical and often underestimated challenges for growing organizations. Over the years, I’ve seen it all: the condescending IT guru, the security-obsessed IT fanatic, the “if it ain’t broke, don’t fix it” IT traditionalist, the no-time-to-plan IT firefighter, and even the well-meaning but ineffective IT enthusiast.…

I overheard a conversation a few days ago where someone was telling the person across from them that he didn’t need certain relationships in his life. He adamantly stated something that sounded like, “You know, you just have to get rid of people that don’t build you up.” I didn’t hear the whole conversation, and…

For more than 30 years, I have been part of the leadership team at CTaccess. Our culture is all about service and making a difference in the lives of others. Recently, though, I have been inspired by Will Guidara’s book Unreasonable Hospitality, which has challenged me in unexpected ways. I hadn’t considered hospitality in terms…

We have been doing a book club at CTaccess for a few years now.  It has been a great way to foster continuous learning with the team members who choose to join.  It also creates community around the shared experience of reading the same content and then discussing it together. This quarter, the book came…