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I overheard a conversation a few days ago where someone was telling the person across from them that he didn’t need certain relationships in his life. He adamantly stated something that sounded like, “You know, you just have to get rid of people that don’t build you up.” I didn’t hear the whole conversation, and…

For more than 30 years, I have been part of the leadership team at CTaccess. Our culture is all about service and making a difference in the lives of others. Recently, though, I have been inspired by Will Guidara’s book Unreasonable Hospitality, which has challenged me in unexpected ways. I hadn’t considered hospitality in terms…

We have been doing a book club at CTaccess for a few years now.  It has been a great way to foster continuous learning with the team members who choose to join.  It also creates community around the shared experience of reading the same content and then discussing it together. This quarter, the book came…

As humans, we are presented with a myriad of choices every day.  And it seems that the natural bent is for us to choose the things that gratify us.  We are inherently self-motivated and self-centered and naturally select the things that benefit our self-interest.  This human condition does not paint a pretty picture, and though…

Have you ever been in a new relationship and felt caught in a trust vacuum? Maybe it’s a new customer or prospect, or perhaps just someone you are trying to form a friendship with. You think, “I wish they would just trust me; I have their best interest at heart.” I have worked with the…