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When we think of automation, often our minds turn to the manufacturing production floor.  After all, there is lots of efficiency to be gained on the assembly line or in the production process.  However, it seems that we often overlook the opportunity to automate office work.  There is great technology available for automating the flow…

I was meeting with a group of business owners last week, and the topic of keeping business software up to date came up. One of the owners was specifically discussing a very static piece of software, that he thought did not need to be updated. His reasons were logical. The software worked great for what…

Effective IT management still often gets treated like a mystery by small to medium sized organizations.  I’m not totally sure what keeps it in that realm.  I think it is because these organizations with 10 to 200 technology users are in a position where hiring on-staff IT and managing it is not practical.  If they…

I have noticed in the last year or so, that the term MSP has become quite common.  For years, when talking about IT services, I would explain what it meant to be an MSP, and how we differed from the old-line, call-em-when-things-break, IT vendor.  Now people are familiar with the term, which sounds like a…

There is a common and costly mistake I see companies make when it comes to IT.  The reason that so many companies make this mistake is that on the surface, it seems logical. This mistake is something we commonly see, as we do IT assessments for small and mid-sized organizations.  During these assessments, we review…