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Imagine that you live in a complex of high-end condominiums with high-end services.  The management office in your building keeps a master key that unlocks every condominium, so that they can seamlessly provide services to each owner.  For instance, they handle all home maintenance requests, they offer weekly condo cleaning, they will even have a…

I heard a story from Mike, one of our Technology Advisors about his experience taking his family to dinner for a birthday celebration.  They just moved into a new house, so they tried out a Mexican restaurant near them that was supposed to be good.  Once they were settled in, the waiter began to take…

Effective IT management still often gets treated like a mystery by small to medium sized organizations.  I’m not totally sure what keeps it in that realm.  I think it is because these organizations with 10 to 200 technology users are in a position where hiring on-staff IT and managing it is not practical.  If they…

I met with someone I had not talked to in quite some time over coffee this morning, and our discussion was about automating business process. I know, it sounds pretty dull to the average person, but it was quite refreshing to me. This technology is something that really gets me excited! I love technology that…

Cloud has been at the top of the IT list for years.  If you look back at the prognostications of IT and advisory groups like Gartner and others, you will find the cloud ranked in the top 10 technologies for years now.  You may even be tired of hearing about the cloud, which is fair. …