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I overheard a conversation a few days ago where someone was telling the person across from them that he didn’t need certain relationships in his life. He adamantly stated something that sounded like, “You know, you just have to get rid of people that don’t build you up.” I didn’t hear the whole conversation, and…

I spent today at a conference for government IT professionals.  It is a smart group of people working hard to keep their town, village, city, or county up-to-date and innovative.  I have attended this conference for many years now and am there to discuss with customers and prospects how Laserfiche can help them with document…

I recently spent most of a week in Las Vegas at the Laserfiche Empower 2025 Conference.  Empower is always packed with great insights into the Laserfiche product, what is new, and what is coming, and it also provides a broader IT perspective.  As you might expect, AI is fueling business process automation in a good…

For more than 30 years, I have been part of the leadership team at CTaccess. Our culture is all about service and making a difference in the lives of others. Recently, though, I have been inspired by Will Guidara’s book Unreasonable Hospitality, which has challenged me in unexpected ways. I hadn’t considered hospitality in terms…

About 25 years ago, when I was onsite working for a customer, the owner, Brad, told me that what he wanted from an IT Service Provider was to pay one monthly fee and have them take care of everything from start to finish. At the time, this was very much out-of-the-box thinking. I took this…